50 Lygon Street, Brunswick East VIC

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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
Free delivery in 
  • Vic for orders over $100
  • NSW, QLD, SA for orders over $150
  • WA for orders over $200
Flat rate satchel shipping Australia Wide
Express shipping available 
Which payment methods are accepted in the Online Shop?

PayPal, Stripe, Visa, MasterCard, Amex

How long will delivery take?

Are determined by item availability at time of ordering and third party delivery time scheduled, eg, Australia Post, couriers, etc..

What exactly happens after ordering?

You will be notified of initial contact and advised of your orders progress and details of dispatch

Do I receive an invoice for my order?

All orders will have an invoice provided

My disc won't work! What do I do? - Il mio disco non funziona! Cosa faccio?

Quite often the cause of this can be due to discs that have been handled incorrectly (ie. fingerprints or scratches on the read surface, discs forcibly removed from their casing causing cracks). It is most unusual for a disc to be faulty in any way when manufactured. There are rare instances of faulty batches which usually result in product recalls. It is therefore imperative that you check for any of these problems before contacting us.

Molto spesso la causa di questo può essere dovuta a dischi che sono stati trattati in modo errato (ad esempio, impronte digitali o graffi sulla superficie di lettura, dischi forzati rimossi dalla loro custodia che causano fessure). È più insolito che un disco sia difettoso in qualsiasi modo quando viene fabbricato. Ci sono casi rari di lotti difettosi che solitamente portano a richiami del prodotto. È pertanto indispensabile controllare qualsiasi problema prima di contattarci.

 

 

Occasionally discs have been found to not be compatible with certain DVD players, which is why we encourage our customers to firstly check any problem discs on another brand of player. In the case of Blu-ray discs, a dedicated Blu-ray player (such as the PlayStation 3) is required to play discs of this format.

Di tanto in tanto i dischi sono stati trovati non compatibili con alcuni lettori DVD e per questo incoraggiamo i nostri clienti a controllare innanzitutto tutti i dischi problemi su un’altra marca di lettori. Nel caso di dischi Blu-ray, è necessario disporre di un lettore Blu-ray dedicato (ad esempio PlayStation 3) per riprodurre dischi di questo formato.

 

 

Just as computers require software to run, a Blu-ray player requires firmware to operate smoothly. If you are having issues with playback on a Blu-ray disc please ensure you have the latest firmware installed. Please visit the manufacture website of your Blu-ray player for further details.

Proprio come i computer richiedono l’esecuzione di un software, un lettore Blu-ray richiede che il firmware funzioni correttamente. Se si verificano problemi con la riproduzione su un disco Blu-ray, assicurarsi di aver installato l’ultimo firmware. Per ulteriori informazioni, visita il sito Web del produttore del lettore Blu-ray.

 

 

*Most,but not all, of the DVDs sold by Mondo Music are Region 2 discs; but from time to time our catalogue may also stock Region 0, 1, 3, 4, 5 and 6. These region code DVDs (except region 0) may or may not play in your DVD player. A multi-region player is required in order to play this disc in Australia. Region codes can be distinguished in the product description. The customer is entirely responsible for the determination of the item and whether it will or will not play in their DVD Player/s before purchase of said item/s. Mondo Music is not responsible in anyway whatsoever for any DVD that will not play in the customers DVD player/s. Please read our FAQs for any further information required or feel free to contact Mondo Music via telephone, email or directly via our website.

*La maggior parte, ma non tutti, dei DVD venduti da Mondo Music sono dischi della regione 2; ma di tanto in tanto il nostro catalogo può anche contenere le regioni 0, 1, 3, 4, 5 e 6. Questi DVD con codice regionale (eccetto la regione 0) possono o non possono essere riprodotti nel lettore DVD. Per riprodurre questo disco in Australia è necessario un lettore multiregionale. I codici regionali possono essere distinti nella descrizione del prodotto. Il cliente è interamente responsabile della determinazione dell’oggetto e se funzionerà o meno nei suoi lettori DVD prima dell’acquisto di tali articoli. Mondo Music non è in alcun modo responsabile per alcun DVD che non possa essere riprodotto nei lettori DVD dei clienti. Si prega di leggere le nostre domande frequenti (faq) per qualsiasi ulteriore informazione richiesta o sentirsi liberi di contattare Mondo Music tramite telefono, e-mail o direttamente tramite il nostro sito web.

NOTE: All images used are for illustrative purposes only. Actual product may vary due to product enhancement.

About DVD Region Specifications

Most,but not all, of the DVDs sold by Mondo Music are Region 2 discs; but from time to time our catalogue may also stock Region 0, 1, 3, 4, 5 and 6.
These region code DVDs (except region 0) may or may not play in your DVD player. A multi-region player is required in order to play this disc in Australia.
Region codes can be distinguished in the product description.
The customer is entirely responsible for the determination of the item and whether it will or will not play in their DVD Player/s before purchase of said item/s.
Mondo Music is not responsible in anyway whatsoever for any DVD that will not play in the customers DVD player/s.
Please feel free to contact Mondo Music via telephone, email or directly via our website.

Global region codes identify DVDs and Blu-ray discs that are compatible with the players typically sold in that region.
The following are the different regions and their corresponding numerical equivalent:

Standard DVDs

Region 1: U.S., U.S. Territories, Canada, and Bermuda
Region 2: Japan, Europe (excluding Russia, Belarus and Ukraine), Greenland, South Africa, Swaziland, Lesotho, Egypt and the Middle East
Region 3: Southeast Asia, South Korea, Taiwan, Hong Kong and Macau
Region 4: Australia, New Zealand, Pacific Islands, Central America, South America, Mexico and the Caribbean
Region 5: Afghanistan, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland and Lesotho), Central and South Asia, Mongolia and North Korea
Region 6: China

Blu-ray Discs

Region A/1: North America, Central America, South America, Japan, North Korea, South Korea, Taiwan, Hong Kong and Southeast Asia
Region B/2: Europe, Greenland, French territories, Middle East, Africa, Australia and New Zealand
Region C/3: India, Nepal, Mainland China, Russia, Central and South Asia

Returns & Refund Policy

If for any reason you have a problem with any of the items you receive, please contact us.
Please check the region/format of your DVD player and that you can play the DVD you are about to purchase
we sell mostly region 2 DVDs (but not all), Please look at the body of the item page where it will tell you the region code!
We cannot exchange or refund DVD’s for this reason once they have been sent!

Mondo Music is not liable in anyway whatsoever and need not refund or exchange the item if it so deems. Under Australian Consumer Law, Mondo Music is not required to refund or exchange any item to the customer for “Change of Mind”

Mondo Music in compliance with the relevant consumer legislation has the discretion, if it so deems, to exchange any item that is faulty manufactured, after Mondo Music and or third party suppliers or manufacturers have checked the item and deemed it as faulty manufactured.

Mondo Music will comply with its obligations under any applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, replacement products will be given .

Mondo Music is not liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure on the customers part before purchase.

We will gladly refund products that are still in their original shrink-wrapped sale condition, with presentation of the original purchase receipt. Please note that delivery and packaging charges are not refundable for a “change of mind”.

Products purchased at other retailers cannot be returned or exchanged at Mondo Music. Please approach the store you bought your products from to facilitate this.

Please choose carefully when purchasing music or DVDs, as the following conditions apply:
Mondo Music at its discretion, may or may not provide you with an exchange or refund using your original payment method, if the items are found to be faulty or are returned unopened. Application for refund must be applied for within 14 days of purchase. If you received a faulty item and need to exchange it for the same item, please call us.

We are happy to credit or exchange any unopened goods within 14 days of shipment provided we receive the goods in it’s original and unopened, perfect condition, with original proof of purchase. Returns will be approved at Mondo Music’s discretion and any return postage costs are to be incurred by the customer. If the goods are damaged when returned to Mondo Music, we will be unable to accept the goods and they will be returned to you. Please email info@mondomusic.com.au with notification of the items and reason for the return and we will respond with instructions on how to proceed.

Faulty Product Policy

Should you be unlucky enough to receive a faulty or damaged product and you can’t find a solution to the problem then contact or email info@mondomusic.com.au with your specific problem and we’ll get back to you promptly.

Lost in Transit

If you suspect that a shipment has become “lost in transit” we require you to check with your local Post Office as your parcel may be awaiting collection.
If the parcel is being delivered to a commercial address, please also check with any mailrooms, reception areas within the workplace in case the parcel is being held there for you. We ask that you allow us a 30 day investigation period before we can start treating the parcel as lost in transit.

Please note:
If you’ve supplied Mondo Music with incorrect shipping details then the cost of replacing the item will be the entire responsibility of the client.

Delivery Policy & Terms

All packages are sent via Australia Post. We ship all in stock items within 48 hours, and any items listed as out of stock will follow as soon as we have stock on hand.
If ordering both in stock and out of stock items, you may incur multiple postage charges.

We endeavor to have all orders dispatched within 3 workings days of your order being placed. If/when stocks are low, delivery may be delayed.
If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

Whilst the greatest of care is taken when packaging goods, should anything in your package be damaged during transit please advise us by emailing info@mondomusic.com.au within 2 working days of receipt of goods to discuss your situation. Any damaged products that are of fault of Australia Post need to be left as they were delivered to you and taken to your local Australia Post branch for a claim to be filed with Australia Post.

Delivery charges - Big and Bulky items

Big and bulky items require extra handling and take longer to transport to all parts of Australia.
Because of this, additional delivery fees apply to all products nominated as big and bulky and in same day areas they may be delivered next-day.
Your order will be posted within 2 – 3 Business days.

Deliveries within Australia normally take 4 to 12 days, but sometimes longer, depending on Australia Post.
whilst international deliveries normally take 7 to 21 days, but sometimes longer – due to unforeseen circumstances.

IMPORTANT postage note for seasonal periods

Christmas/Easter/Public Holidays Post:
over the last few years, deliveries have been in some cases, very slow and has previously on occasion taken up to 14 days delivery within Australia and 35 days for delivery outside of Australia. During these very busy periods, we cannot guarantee that you will receive your items before; Christmas/Easter/Public Holidays, but hopefully you will 🙂   – Items will be posted within 2 business days, the rest is up to the postal service, which we have no control over and cannot be held responsible.

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